Returns & Exchanges
At Digimap Indonesia, we are committed to providing you with the best Apple experience; if your device is defective or does not meet our quality standards, you can return it within 7 days of purchase.
Check Eligibility
Ensure the product is in its original condition, including the box, all accessories, and the official warranty card, with no signs of physical damage or unauthorized software modifications.
Contact Customer Support
Reach out to our dedicated support team via the website or visit your nearest Digimap physical store with your original invoice to initiate the return request.
Technical Inspection
Your device will undergo a thorough diagnostic check by our certified technicians to verify the reported hardware issue or manufacturing defect.
Resolution and Exchange
Once the return is approved, we will provide a direct replacement of the same model or issue a refund if the specific stock is currently unavailable.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing